The bartenders will make whatever you want and if you ask for a recommendation - they will surprise you with something awesome- try Brenton’s Passion Explosion! Top shelf liquor is at every bar with some exceptional choices at the VIP lounge. Mimosas and bloody Mary’s are available during breakfast. Service is slightly better at breakfast and lunch but dinner was enjoyable every night.ĭrinks- bars are open at 10am and stay open past 11 pm. We have a vegetarian and a big eater in our family and they both were very satisfied with the choices and amount of food. We “doubled” up only twice and there was plenty of variety to get something new each time. We took a few minutes to get to know them and we felt like we had friends all week.įood- the restaurants rotate for dinner which makes perfect sense- this is a small resort and there is no need to have them all open every night. Our stand outs were Elisha, Antoinette and Yvan, but we could list many more. They would inquire if the “kids” would be joining us or already knew if they had already eaten. We were greeted by name by many employees from the restaurant manager, bar tenders and entertainment staff. Staff- you could not ask for a more welcoming and friendly staff. We had a wonderful vacation at Secrets! After reading some reviews I was a little nervous about what to expect- but we enjoyed a relaxing week with our 20 something adult children. Warm regards, Iliana Perez Social Media Manager We hope that you will give us another opportunity to provide you with an exceptional experience in the future. Your feedback is highly valuable, and we thank you for bringing these matters to our attention. Once again, we apologize for any inconveniences you encountered during your stay. We continuously strive to provide engaging activities, and your feedback will help us make improvements to our entertainment offerings. We regret that the entertainment did not meet your expectations. We appreciate your understanding and patience, and we will take immediate action to address the staffing issues and improve the service quality in our restaurants. We apologize for the unsatisfactory service you encountered at the Olio restaurant during your birthday celebration. We will address this matter with our team to improve our processes and ensure better communication with our guests. We regret any miscommunication and understand your disappointment in not receiving the desired upgrade. However, we sincerely apologize for the inconvenience you experienced regarding your room upgrade request. We also appreciate your positive remarks about the smooth check-in process and the uncrowded atmosphere during your visit. We are delighted to hear that you enjoyed our resort, with its clean rooms, beautiful pool, and awesome beach. I travel all the time with Get Away Travel and this is the first resort I just had to write a review.ĭear Valued Guest, Thank you for choosing ius and providing your feedback. the entertainment was not that great it was more like Karaoke nothing live! I see why the name of the resort is SECRETS!! i give the resort 3 stars. In all we made sure that we had a good time. The buffet is closed at night they only serve breakfast and lunch. The restaurant Olio was understaffed and the service was horrible waited over 2 1/2 hours for our birthday party we was celebrating and to top it off other guest from other resort was invited and had to pay $150 for some cold food and bad service they couldn't handle our party plus there was a wedding reception They had one girl doing everything from being Hostess, Waitress, and she was busing tables i felt sorry for her she was over worked too much work for one person. I was there for 7 nights and never got the upgrade. I could see that all of the swim out rooms was not reserved from the room I was in 2311. She took my number and said that she would get back to me when she called she said all of the rooms was booked. So the next day I requested to up grade my room and they told me to see the Manager. Check in was great and the resort was not crowded. this resort was nice and the rooms were clean the pool was nice and the beach was awesome. I went with a party of 20 people on through. Hotels near Keloa Charter Private Boat Trip.
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